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الحل BagJourney من SITA - الاختيار الأول في القطاع لتتبع الأمتعة بنسبة 100%

المكان: جنيف
19 يونيو 2018

20 airlines sign up to use SITA’s technology in just six months

Global air transport IT provider SITA has announced that its technology, BagJourney, is managing baggage for an increasing number of the world’s airlines. In the first six months of this year alone, more than 20 airlines have chosen the solution. SITA BagJourney is one of the key technologies helping the industry meet the IATA Resolution 753 requirement to track every stage of every bag’s journey.

To meet the conditions of Resolution 753, airlines must track every item of baggage at four key points in the journey: at check-in, loading onto the aircraft, transfer and arrival. The biggest challenge airlines and airports face doing this is scanning at the point of transfer and on arrival. Typically, these were not areas of the airport where scanning was done so they require attention and new infrastructure.

With a growing number of customers, SITA’s baggage management technology is firmly established as the solution of choice for the air transport industry. Together, SITA’s BagJourney customers handle hundreds of millions of bags each year and these airlines are enjoying as much as 30% reduction in the rates of mishandling.

Peter Drummond, Director, Baggage Solutions, SITA, said: “IATA’s resolution has brought a sharp focus on the potential for further improvements in baggage management. We at SITA have taken up the challenge and are helping airlines and airports quickly and effectively meet the new tracking requirements.  Working with our industry partners, we have developed new economical infrastructure enhancements for BagJourney.

“These offer the choice of handheld devices for scanning or scanning arches that are quick to install. Each airline and airport has different needs so we have ensured that the various hardware options are easily integrated into our BagJourney solution for fast implementation.”

John Fowler, Senior Director with responsibility for Customer Service, BahamasAir, said: “SITA gave us several options for improving our baggage tracking. في خلال سبعة أيام فقط استطعنا أن ننتقل من ملصقات "بطاقات بينغو" اليدوية إلى استخدام الأجهزة المحمولة التي تتعقب كل الأمتعة في أشد وجهتين ازدحامًا بالأمتعة؛ هما ناسو وميامي. بعد ستة أشهر من تتبع الأمتعة على مسارنا الأكثر ازدحامًا، لاحظنا انخفاضًا في عدد المطالبات الناجمة عن الأمتعة التي تتعرض لسوء الإدارة بنسبة 60%.

“We now plan to implement the new technology at all our stations using a phased approach. We will have it in place at the majority of destinations we fly to and hope to reach 100% Resolution 753 compliance by the end of the year. The ease of integration of the hardware and the sophisticated BagJourney solution is the key to success.”

SITA has been the recognized leader in bag tracking and tracing for more than 25 years with its systems in every major airport in the world. SITA BagJourney is the world’s first community-based baggage tracking system that provides an end-to-end view of the baggage journey using data from multiple sources. Today, SITA is leading the baggage community by providing technology and professional services to help airlines track baggage and unlock the value of the vast amounts of tracking data that will be produced.

Joined by speakers from American Airlines and IATA,  SITA  and ATW  hosted the webinar ‘Tracking Bags – A Turning Point in 2018’  to discuss the latest trends and industry IT practices in baggage tracking. You can now view the recorded webinar

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